Satisfied Customers I get most of my business by word-of-mouth from one happy customer to another. Here are some examples: September 3,1999 Dear Sarah, This letter is to thank you for going "beyond the call of duty" in the marketing of my home. I truly appreciate your aggressive approach and sense of urgency. It became quite apparent to me when I was given a job opportunity with Aramark to transfer back home to Kansas City that I would have to move quickly. The fact that I only had one month before starting in my new position there meant finding a way to do a lot in a very short amount of time. My best decision in handling things was calling you. I could not have asked for more in the way you responded to my needs. First of all, showing up that afternoon to meet with me, and then coming back that same night with comparables to get the listing done quickly. The next morning the signs were up and I was already on the office tour. Also holding an open house that same week and sending out mailings right away showed me that you were willing to go the extra mile to market my home in the best ways possible. I would definitely recommend you as a Realtor to any one who is looking for someone who is honest (and a hard worker!) to market their home for them. I had considered trying to sell on my own first, but now feel your advice and effort during the process was invaluable. Thank you again for all your help in marketing my home. Sincerely, Lynn Schieve

A special "Thank you" to Sarah McCauley. We moved to Milford 2 years ago and had been renting a house. We finally decided it was time to buy. Thanks to Sarah we were able to find a wonderful home! We got very discouraged at times because we didn't have a lot of money to work with. She was very encouraging, always on top of things. Always checking and letting us know when a new listing came out. She always had our best interest at hand. She worked "with" us and "for" us during the whole process. I would definitely recommend her as a realtor. She was able to get us the most house for what money we had to work with and we are VERY pleased! Anita & Ed Host

JOSEPH V. CRESCI, JR., M.D. DEBORAH THOMSON CRESCI Verona, Kentucky November23, 1999 Ms. Sarah McCauley CoIdwell-Banker/ West Shell 5976 Meiler Drive Milford, Ohio 45150 Re: Sarah McCauley To Whom It May Concern: Sarah McCauley has been a mentor and a good friend of my family for many years. For example, she taught me how to take care of horses from saddles to bandaging a leg correctly. I still, years later, bandage a horse's legs in the way that she taught me. Sarah has given help to our family and helped put our housing needs into a workable perspective, providing sound advice. It was obvious that she had spent time considering our needs and offered well thought out, considered advice. I can recommend Ms. McCauley to you without any reservation. She is cognitively superior, quickly grasps the big picture, is forthright and honest and will always have your interest and needs as her main focus. If you have any questions or reservations please don't hesitate to contact us at the above address and phone numbers. Sincerely.